You may return most new, unused items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
UPS Ground averages 1-2 business day in the Southeast, 3 days to the Midwest and up to 5 days to destinations on the West Coast.
For shipments within the USA, please use the following map to determine the guaranteed number of business days in which your order will be delivered.
These estimates are for ground shipping. Expedited delivery methods- 3 Days Select, 2nd Day Air and Next Day Air are also available for an additional charge.
Please contact us if you have a any question about a delivery date.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We offer USPS Global Express Air or UPS International to most international destinations. This service generally takes 1 week; during busy periods, it may take up to 3 weeks. When shipping internationally, Holy City Skin Products is not responsible for import/customs charges accrued at delivery destination. These charges vary for every country, and are the responsibility of the customer. Please check with your local customs office for further information before placing your order.
Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.